• Why do I need to set up an account?
• Establishing an online account with Hazelden assures you that your purchasing information is secure, confidential and accessible to you. Once you establish an account, you will only need to sign-in to place an order in the future, check on the status of your current order, view past purchases or update your profile information.
  
• Can I check the status of my order online?
• Yes. If you are signed into your account, click on Order History in the header to review your open order status.
  
• How do I use a promotional offer online?
• During the checkout process, you will see Have a Promo Code? Simply enter your promotion code in the field provided and click apply to your order.
  
• Do I need a credit card or debit card to order online?
• We require either a credit or debit card as method of payment. We accept Visa, MasterCard, American Express and Discover. However, if you have an established Hazelden business account authorized for Purchase Order use, a Purchase Order number is acceptable (see more below).
• Do you accept purchase orders?
• Yes. You must be registered on our site as a business or organization. We do not accept purchase orders from individuals or groups. If you are using a Purchase Order, all orders over $500 require a hard copy Purchase Order faxed to 651-213-4793 with the online order number from your confirmation page referenced on it. All orders placed are subject to the regular credit review process to verify credit status before orders are shipped.
  

Does Hazelden have distributors outside of the United States?

• Hazelden has one distributor. Their shipping costs can be significantly lower if you are purchasing from or are shipping outside of the United States. For more information or how to order click here.
  

• Consumer or Individual orders, may qualify for free standard ground shipping. Your free standard ground shipping will be calculated once the shipping type is selected and the items in your cart that qualify for free shipping total $50.00 or more. The final shipping charges appear on the final screen of the checkout process.
  ---Please note this is for the lower 48 United States. This offer is not available in AK, HI, or Canada.


• Allow East states 2-3 business days, Central states 3-5 business days, West states 7-10 business days. Orders are shipped from the state of Wisconsin.


• Transit times for Express methods are based on the shipment date, not the ordered date. Freight refunds for service level failures will be provided only if a freight carrier's delivery policy is not honored.

• Monday - Friday by 2:00 p.m. -- Ships the next business day
• Sunday after 4:00 p.m. -- Ships on Tuesday

• Monday - Friday by 2:00 p.m. -- Ships the same day
• Monday - Friday after 2:00 p.m. -- Ships the next business day
• Saturday and Sunday by 4:00 p.m. -- Ships on Monday

Consumer Order Returns

• If for any reason you are not satisfied with your order, return it to us within 90 days from the date of purchase. Please include a copy of your invoice or packing slip with the items. 
• Note: Freight charges are not credited on returns or exchanges. Products returned must be in new resalable condition. Products purchased as sets must be returned as a full set for credit to be given. To help us serve you better, write a brief note on the back of your invoice to explain why you are returning the materials and if you would prefer to exchange the item, credit your account, or receive a refund. Special order products are not returnable and some products such as software are not returnable once opened.

• Return items by an insurable and traceable method to:
  Lakeside Book Company
  Attn: Hazelden Returns
  677 Brighton Beach Rd.
  Menasha, WI 54952

Business Order Returns

• If for any reason you are not completely satisfied with your purchase, simply call us at 1-800-328-9000 within 90 days of purchase to speak with your sales representative to receive your Return Merchandise Authorization (RMA) for returns of $500.00 and greater. This number will need to appear on the outside of your package on the address label.

• Note: Freight charges are not credited on returns. Products returned must be in new resalable condition. Please include a copy of your invoice or your packing slip with the returned items. Products purchased as sets must be returned as a full set for credit to be given. Special order products are not returnable and some products such as software are not returnable once opened.

• Hazelden Publishing is required to charge tax for the following (AR, CA, CO, CT, FL, GA, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SD, TN, VA, VT, WA, WI, WV, WY, and Canada. Texas for nonprint items only.

Each year, Hazelden Publishing Book Aid program serves underserved people by providing free recovery and self-help books to individuals and qualifying non-profit agencies in need. The program is run entirely by volunteers and depends solely upon monetary donations from Hazelden Betty Ford Foundation alumni, staff, authors, and our online bookstore customers.

3 ways you can help financially support the Book Aid program:

1. Shop the online store and, at checkout, select to donate to Book Aid by choosing a dollar amount ($10-$75)


2. Contact Hazelden Betty Ford Foundation Development team.
   • Online Hazelden Betty Ford Foundation's Book Aid Fund
   
   
3. Mail a check made out to Hazelden Book Aid to:
   Hazelden BookAid
   Treasury Services RW 7
   PO Box 11
   Center City, MN 55012-0011

As an individual or non-profit agency in need, how do I request resources from Book Aid?

Fill out the application form in its entirety and email it to BookAid@Hazeldenbettyford.org.
Application Here

Once received, the application will be reviewed to determine qualification as well as which resources in the book aid program will meet the applicant's needs.
(Please Note: Book Aid is not intended to provide free resources to businesses that charge for their services).

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Read first-hand accounts from those who have benefited from Bookaid:

From a person in early recovery:: "Amazingly, I received the wonderful books that you sent to me today, Saturday! I had thought they would arrive on Tuesday, so this was a small miracle. That you arranged for them to be donated and sent quickly is a confirmation that joining AA and not drinking, one day at a time, is the right thing to be doing. I so appreciate your warm wishes; this makes me feel so wonderful. Thank you very much; I know this will help my recovery greatly."

From a staff member at an adolescent treatment center: "Just to give you an update, the kids have been going after the books you sent like tigers after raw meat. The biggest problem is that some of them are hiding the books so they won 't have to give them up to the next person. I have one kid who has read six of the books you sent, cover to cover. Every time I see him, he wants to know if I have another book he can read on recovery. I am rotating the books from kid to kid as fast as the one who has a book will relinquish it.

From a Hurricane Katrina survivor: "Thanks so much for the Hazelden materials you 've sent me. My home flooded during Hurricane Katrina and there have been many deaths and suicides in my community. Despite what you see on the national news, it is desolate here--the closest thing to a third world country in the U.S. Recovery is slow in New Orleans. The libraries flooded and have not yet been rebuilt. My husband and I are living in our flooded house. The material you've sent me has helped me tremendously!"

From a chaplain's clerk at a state correctional center: "I am a recovering alcoholic, an inmate, and serving as the Chaplain 's Clerk. I am writing on behalf of the Chaplain's office in appreciation of the recent donation of the recovery materials that you have sent the institution. We have a library containing spiritual books, audio cassette tapes, and video tapes that are made available to our residents. We also have scheduled AA and NA meetings during the week and we sincerely appreciate donations that help individuals who are seeing a new and different way."

From a person in recovery: "While words are not even sufficient, they will have to do: Thank you so much! Recently you sent me the 12 Step Workbook and the 12 Step Prayer Book. They are extremely helpful for my personal daily program. I too am a firm believer in 'paying it forward.' When I am able, I will certainly contribute what I can to BookAid. Keep up the great work you do!"